Frequently Asked Questions
Yes, we provide free standard shipping on all orders over £100. For orders under £100, a small shipping fee applies, which will be shown at checkout.
You have 30 days from the date of delivery to return your items for a full refund or exchange. Items must be in their original condition.
Returns are at the cost of the customer unless there is an issue with your item.
Email our customer services at info@moroccanwhite.co.uk for any help with your order
Although we make every effort to ensure the safe packaging of our goods, there may be instances where accidents happen. If you receive a damaged order, please don't hesitate to inform us within 24 hours of receiving your package by sending an email to info@moroccanwhite.co.uk. We kindly ask that you include photographs of the damage to aid us in initiating a claim with our carriers and providing you with the necessary assistance.
Yes, every product in our store is a truly artisanal product, made by hand in Morocco by skilled artisans.
Yes, we offer international shipping to most countries. Shipping rates and delivery times may vary depending on your location.
We aim to dispatch all orders within 1–3 working days. Delivery times vary depending on your location.
UK Orders are shipped with Royal Mail Tracked 48.
If you need your order urgently, email our team at info@moroccanwhite.co.uk and we will assist you where possible!